Online consultation terms

Name: Bulgarian Expert — Plovdiv
Address: 1 Han Kubrat St, floor 4, office 408, Plovdiv, BG
Telephone: +359 89 876 6005

This page sets out who provides the paid online consultation and what it includes, how the contract is made, how booking works after payment, the rules for rescheduling or cancelling, and how to withdraw from the contract. By ticking the consent box before you pay, you accept the version of these terms in force at that moment.

Who provides the service

The consultation is provided by „БЪЛГАРИАН ЕКСПЕРТ“ ЕООД (BULGARIAN EXPERT EOOD), UIC (ЕИК) 204290396, the company that trades as Bulgarian Expert. Registered office and management address: 10 Apostol Karamitev St, floor 5, office 13, Burgas 8000, Bulgaria. Plovdiv office: 1 Han Kubrat St, floor 4, office 408.

E‑mail: bulgarianexpert@gmail.com.
Phone: 0700 70 355 — calls within Bulgaria; +359 89 876 6005 — from abroad, WhatsApp, Viber.
Full company details are on the Company information page.

What the consultation includes

A consultation is one online meeting of up to 60 minutes with one of our specialists. The price is shown in euros on the consultation page and is fixed at the moment you pay.

We read your form and any documents you attach before the meeting, not during it.
Answers to the questions you set out in the form, and to follow-up questions during the call.
The relevant Bulgarian law explained in plain language.
An assessment of the risks in your situation.
Recommendations for what to do next, and alternative routes where more than one exists.

You choose the language of the meeting in the form: Russian, Bulgarian or English.

What the consultation is not

A consultation is information and analysis. It is not representation, and it is not a guaranteed outcome.

The price does not cover filing documents on your behalf, representing you before a public authority or a court, drafting or reviewing documents, a written opinion, or transaction support.
We cannot guarantee a particular result — a residence permit being granted, a favourable decision, or a specific tax figure. Those decisions are made by public authorities, not by us.
Our answers are based on the information you give us. If it is incomplete or inaccurate, the conclusions may be different.
If your question needs documents or legislation studied beyond the scope of the meeting, we will say so and offer a separate service. Its cost is not included in the consultation price. If, within one week of the consultation, you order a legal service on the same subject costing more than €1,000, the consultation fee will be deducted from the price of that service.

How the contract is made

Fill in the form on the consultation page: contact details, area, a description of your situation and your questions. Attach documents if you want to.
The last step of the form shows all your answers. You can correct any of them with the «Edit» button before you pay.
Tick that you accept these terms and that you ask for the service to begin before the withdrawal period ends (see «Right of withdrawal»). The Privacy policy is linked there too.
Pay by card. Payment is taken by Stripe — card details are entered on Stripe's page and never reach our website. The contract is made once the payment goes through.
Once the payment is confirmed, you choose a time in the Calendly calendar, in your own time zone.
The payment confirmation with the booking link is sent to the e‑mail address you gave us; Calendly sends the booking confirmation and the meeting link.

If nothing arrives within a few minutes, check your spam folder. If the calendar did not open after payment, email us at bulgarianexpert@gmail.com from the same address you used in the form — we will find your request and send you the booking link.

The contract can be made in Russian, Bulgarian or English: these terms are published in all three, and the Bulgarian version is open to everyone. The current version is always on this page; the number of the version you accepted is stored with your request, and we will send you its text on request.

Right of withdrawal

If you order the consultation as a consumer, you may withdraw from the contract without giving a reason within 14 days of its conclusion, that is, of the day you paid (art. 50 of the Bulgarian Consumer Protection Act, ЗЗП).

To withdraw, tell us before the 14 days are up: write to bulgarianexpert@gmail.com or send a letter to the registered office. You may use the model form below, but you do not have to — a clear statement is enough. Give the request number (BE-…) or the e‑mail address you sent it from.
You meet the deadline if you send your statement before it expires.
We refund everything you paid us no later than 14 days after we receive your statement, by the same means you used to pay — through Stripe to your card. You pay no fees for the refund.
If you asked for the service to begin within the 14 days and then withdraw after we have started providing it (for example, after we have studied your form and documents), you pay an amount in proportion to what was done before we received your withdrawal.
The right of withdrawal ends once the consultation has been fully provided — if, before paying, you expressly asked for the service to begin within the 14 days and confirmed that you know you lose the right of withdrawal once the service has been fully provided (art. 57, item 1 ЗЗП). You make this request with a separate tick box before payment.

The rescheduling and cancellation rules below do not limit your right to withdraw within 14 days.

Model withdrawal form (Annex 6 to the Consumer Protection Act)

Complete and return this form only if you wish to withdraw from the contract.

To: „БЪЛГАРИАН ЕКСПЕРТ“ ЕООД (BULGARIAN EXPERT EOOD), 10 Apostol Karamitev St, floor 5, office 13, Burgas 8000, Bulgaria, e‑mail: bulgarianexpert@gmail.com
I/We* hereby give notice that I/We* withdraw from my/our* contract for the provision of the following service: online consultation, request No. ______
Ordered on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______
* Delete as appropriate.

Rescheduling

You can reschedule once yourself, using the link in the Calendly email, no later than 24 hours before the meeting starts.
A second reschedule, or a reschedule less than 24 hours ahead, is only possible by agreement with us and is not guaranteed: the slot you want may already be taken.

Cancellation and refunds

Cancelling less than 24 hours before the meeting is non-refundable.
If you do not join at the agreed time and did not tell us in advance, the consultation counts as delivered and is non-refundable.
If the consultation did not happen because of us — the specialist did not join, or a technical failure on our side — you choose: a new time, or a full refund.
In any other case, write to us and we will look at your request individually.

An agreed refund is made by the same means as the payment, through Stripe. How long it takes to arrive depends on your bank.

If you are late

The meeting ends at the scheduled time even if you join late: the next slot in the calendar belongs to someone else. If you realise you will be late, tell us in advance — we will try to find something, but we cannot promise it.

Documents you attach

Attaching documents is optional. Upload only what we need to understand your situation.
Please do not upload information about health, religion, ethnic origin or other especially sensitive data unless it is needed.
Files are kept on our server outside the public part of the site; only the staff preparing your consultation can see them.
Files are deleted 90 days after the consultation is held or cancelled, or 30 days after the request if it was never paid for [period to be confirmed]. After deletion only a record remains that a document was attached and when it was deleted.

Confidentiality

Everything you tell us and send us is used only to prepare and hold the consultation. What we collect, who we share it with and how long we keep it is set out in the Privacy policy.

Complaints

If you are unhappy with the consultation or with our work, write to bulgarianexpert@gmail.com, call us, or send a letter to the registered office. Give your request number and what the complaint is about. We will confirm receipt and reply in writing within 14 days [period to be confirmed].

Out-of-court dispute resolution

If a dispute cannot be settled directly, as a consumer you can apply to the General Conciliation Commission (Обща помирителна комисия) at the Commission for Consumer Protection: kzp.bg/bg/pomiritelna-komisiya. This does not affect your right to go to court.

Changes to these terms

We may change these terms. Changes do not apply retroactively: your consultation is governed by the version in force when you paid, and that version number is stored with your request.

Contact us

„БЪЛГАРИАН ЕКСПЕРТ“ ЕООД (BULGARIAN EXPERT EOOD) · bulgarianexpert@gmail.com · 0700 70 355 (within Bulgaria) · +359 89 876 6005 (from abroad, WhatsApp, Viber)

Terms version: 2026-10.