Please read the list of terms and conditions below. Their purpose is to regulate the relationship between the website owner, OOD Bulgarian Expert, on the one part, and visitors - customers services, hereinafter referred to as Customers.

If you order services on our website, it means that you agree with these terms and conditions, accept them in full, and undertake to comply with them. If you do not agree with them in part or in full, you are kindly requested to refrain from using the website, buying / paying for services using it.

OOD Bulgarian Expert reserves the right to amend these terms and conditions at any time, informing about these changes on the website. They come into effect immediately after they are published, and your subsequent use of the website means that you accept and agree to the modified terms and conditions.

The website you are on now is owned by OOD Bulgarian Expert, which legal address is Bulgaria, Burgas region, s. Dimchevo, st. Chetvarta, 9 and correspondence address: Burgas, st. Apostle Karamitev, 10, fl. 5, office 13

ЕИК: 203360653

Permanent registration address: Bulgaria, Burgas, st. Apostle Karamitev, 10, fl. 5, office 13

e-mail: [email protected]

тел. +359898766005 — Viber, WhatsApp


Personal data protection policy

In the process of ordering and paying for services, Customers voluntarily provide personal data to OOD Bulgarian Expert. This category includes name, residential address, telephone, and e-mail address. Thus, you agree to this information being used to provide you with the services you need.

Customers are fully responsible for the accuracy of the data and have the opportunity to make changes in them for the purpose of updating.

OOD Bulgarian Expert undertakes never to provide personal data of Customers to any third parties or advertising organizations, except for the cases stipulated by the Bulgarian legislation or the agreement concluded between OOD Bulgarian Expert and the Customer.

By using the website and sending us your personal data, you signify your consent to our policy for their protection.

The customer has the opportunity to pay for services by card. To do this, you will be redirected to the page of the Payment system Fondy, where you must enter the required data. Using the 3D-secure protocol ensures the protection of such transactions. If the customer's bank supports this technology, he has the opportunity to make a payment.

When paying by card, the customer shall enter the following data on the corresponding page of the website:

  • Card type
  • Its number
  • Card validity period (month / year)
  • Cardholder's name (same spelling as on the card)
  • CVC2 / CVV2 code (printed on the back of the card).

After that, the button "Pay" shall be pressed.

Next, the customer will be redirected to the website of the bank that issued the card, where he confirms the payment in accordance with the card service rules.

The security of processing payments through Fondy system is guaranteed by the PCI DSS Level 1 security standard. Information is transmitted using modern SSL encryption technology. These cards are not transferred to OOD Bulgarian Expert or to third parties.

Complaint policy

If the Customer considers the quality of the services provided to be unsatisfactory, he can contact the OOD Bulgarian Expert, sending a complaint to the address: Bulgaria, 8000, Burgas, st. Apostle Karamitev, 10, fl. 5, office 13

The letter should contain the following information:

  • Customer's full name
  • Customer's phone, email address
  • Service delivery date
  • Contract number
  • Description of the problem, essence of the claim.

Complaints must be sent no later than 10 days from the date of service. Additionally, you can report a problem by calling +359898766005, but a refund is possible only with an official written request.

In the event that the return of the documentation and / or its re-sending to the customer is required (in case of acknowledgment of the complaint), the postage services shall be paid by OOD Bulgarian Expert.

Additional terms

Prices for services on the website are indicated in euros.

The prices indicated on the website are final, including all required taxes and fees.

Documentation is delivered according to the tariffs published on the website to the mailing address indicated by the customer (delivery "on demand" or to a post office box is unacceptable).

Based on these Terms and Conditions OOD Bulgarian Expert is not responsible to customers for difficulties or delays in providing services in the event of unforeseen uncontrollable circumstances, including strikes, riots, wars, natural disasters, accidents and other incidents.

If it has not been possible to resolve the disputes out of court, they shall be considered exclusively in the court of the Republic of Bulgaria.

If any of the above terms and conditions are contrary to the current Bulgarian legislation, they are considered ineffective, without affecting the effectiveness of the other terms and conditions.

Attention! If you use any of the services on our website, it means that you have read these terms and conditions and have undertaken to comply with them.


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